Refund policy

Visit your account to create a return:

https://account.homeofemily.in

 

Return / Exchange / Cancellation Policy

 

Our return/exchange policy is extended only when goods to be returned are in a resalable condition with price tags intact and a valid receipt

 

Full Price Standard Merchandise Return/Exchange has to be initiated within 14 days of receipt of product. You have to email at homeofemily@outlook.com from your registered email id to trigger the request.

 

COD Orders:

The amount is refunded as store credit which you can use for your future orders

COD handling charges (INR 50) charged at the time of placing the order are non refundable.

 

Prepaid Orders:

Full amount minus 10% restocking fee will be refunded into your initial payment mode (bank account, credit card, etc.)

Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)

No returns/refunds for discounted merchandise.

Important things to keep in mind while sending back the product for return/exchange:

• All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
• All items should be free of make-up or tan marks
• Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.
• To ensure your Home of Emily garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
• All alteration/exchange/return requests have to be initiated within 5 days of receipt of product. You have to email at support@homeofemily.com from your registered email id to trigger the request.
• It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
• Primary return/Exchange pickup will be done for a fee of INR 200 within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again.
• Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email homeofemily@outlook.com . After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.

  

International Orders:

• We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer
• All applicable brokerage or custom charges on international shipments will be paid by the customer.
• All other applicable conditions and terms of our return and refunds above apply to international returns.
• *Pls note we accept only prepaid payment mode for International orders